Technical Support - Web Based Email

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Using Web Based Email
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Here are some suggestions on how to use our Web Based Email. The great thing about web based email is that it is available to you from any computer that has a connection to the internet. We don't recommend you use this as your main email program because we feel that there are features in other email programs that can enhance your email experience.

One of the best uses of web based email is deleting large emails that don't want to come over to your computer. Click here for directions.

To get to web based email either click on the link above or type in webmail.thegateway.net in your browser. 

Once at the logon screen enter the first part of your email address (i.e. john_doe@thegateway.net would enter john_doe) into the Username box. DO NOT put @thegateway.net in the username. Then type in your password and click on the log in button.

You will then get a list of your emails. From here you can click on various things. 

Clicking on anything under the From category will bring up a screen to send a message to the person that sent you that message.

Clicking on anything under the Subject category will bring up the message and allow you to read it, delete it, forward it, or reply to it. If there are any attachments in the message you will be able to save those and open them from your computer.

You can also create a contact list and folders in which to store your messages.

To delete a message from the inbox follow the procedures below.

Using Web Based Email to Delete Large Emails
When someone sends a large email to you it can mess up your email program on your computer. Using the web based email for deleting large emails that you don't want coming to your computer saves time and hassle when you have a large email.

To delete email from your email account do the following:
1) Login to web based email - see above on how to do this
2) Put a check in the box next to the email to be deleted - The size of the file is shown over on the right so you can determine which is the big one.
3) Click on Delete
4) A trashcan will now show next to the message that you have marked for deletion.
5) Click on Empty Trash. The message will then be permanently deleted 
6) Click on Logout and you will be taken back to the Login screen

You should then use your regular email program to pick up your remaining email. Any questions on these procedures please call us. 


                                   

 

 

 

 

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